Cleaning services, appointments, and home care questions.

Absolutely. Luxe & Tidy welcomes first-time customers and can help you choose a service that suits your property, schedule, and cleaning priorities. You do not need to prepare a detailed checklist before contacting us. Simply tell our team whether you need routine home maintenance, a more thorough deep clean, workplace cleaning, or assistance before moving in or out. We can discuss the areas that require attention, explain the available options, and help establish a practical starting point for your first appointment.

Start by considering the size of your property, how frequently it needs attention, and which areas are your highest priority. Routine cleaning is suitable for maintaining everyday order and freshness, while deep cleaning provides more detailed attention to accumulated dust, neglected surfaces, fixtures, and hard-to-reach areas. Move-in and move-out cleaning focuses on preparing a property for a change of occupancy, and workplace cleaning can be arranged around the needs of your business. Our team can help you compare these options and identify an appropriate service scope before confirming your booking.

We recommend arranging your cleaning appointment in advance so our team can confirm a suitable date, time, and service scope. When making an inquiry, let us know the property type, approximate size, preferred schedule, and any particular areas that need extra attention. For larger properties, deep cleaning projects, or move-related services, additional planning may be helpful. Once the details have been discussed, our team can confirm the appointment arrangements and explain what to expect during the visit.

A little preparation can help our team work efficiently and focus on the areas that matter most. We recommend putting away personal valuables, securing important documents, and moving small items from surfaces you would like cleaned. If there are rooms that should not be accessed, please identify them before the appointment begins. You can also let us know about delicate furnishings, special surface materials, pets, or other property-specific considerations. There is no need to carry out a full cleaning beforehand; our team will take care of the agreed tasks as part of your service.

The exact tasks depend on the service selected and the condition and size of your property. A routine cleaning appointment may include dusting accessible surfaces, wiping counters and commonly used fixtures, cleaning bathrooms, refreshing kitchen surfaces, vacuuming floors, and mopping suitable hard flooring. More detailed work, such as intensive appliance cleaning, interior cabinet cleaning, or extensive buildup removal, may require a deep cleaning service or an additional arrangement. Before the appointment, we encourage you to review the agreed service scope with our team so expectations are clear.

Cleaning supplies and equipment can be discussed when your appointment is arranged. Please tell us in advance if you prefer particular products, have surfaces that require special care, or need us to avoid specific ingredients or materials. If you would like our team to use products supplied at your property, we can review those arrangements before the visit. Sharing this information ahead of time helps us prepare appropriately and reduces the risk of using an unsuitable product on delicate finishes or furnishings.

If you need to change or cancel an appointment, please contact our team as early as possible and provide your scheduled date and booking details. We will review the available alternatives and help arrange another suitable time when our schedule allows. Cancellation requests and any applicable fees are handled according to the terms provided when your service is confirmed. For recurring cleaning arrangements, please contact us before the next scheduled visit if you need to adjust the frequency, pause the service, or update your regular appointment details.

If you will not be present during the appointment, please discuss access arrangements with our team before the scheduled visit. Any agreed entry instructions should be provided securely and confirmed in advance. Let us know which rooms are included, whether there are restricted areas, and how the property should be secured after the service is complete. We recommend avoiding last-minute changes to access arrangements, as the team may not be able to proceed if entry cannot be confirmed safely. If your plans change on the day, contact us as soon as possible.

We encourage customers to discuss specific requirements before confirming an appointment. This may include delicate surfaces, limited access areas, mobility considerations, pets in the property, preferred cleaning products, or rooms that need additional attention. Sharing these details in advance allows us to review the requested work, clarify what can be accommodated, and plan the visit more effectively. If you have particular accessibility or communication needs, please let our team know so we can discuss suitable arrangements and provide clear information about the service.