How information is handled through this website and direct contact.

Luxe & Tidy respects the privacy of website visitors, prospective customers, and individuals who use our cleaning services. This website does not contain a web form or online account registration system. Visitors can contact our team directly by telephone or email to ask about cleaning options, request an estimate, arrange an appointment, or discuss an existing service. Information shared through these communications may include contact details, property-related requirements, scheduling preferences, and other details needed to respond to a request. This policy explains what information we may receive, how it may be used and stored, when it may be shared, and what choices are available to individuals who contact our business.

Business responsible for the site

Luxe & Tidy Cleaning Services, 1503 9th St NW Ste 202, Washington, DC 20001. Luxe & Tidy is responsible for handling information received through this website and direct communications in connection with cleaning inquiries, service estimates, appointment scheduling, customer support, and ordinary business operations. We aim to handle personal information responsibly and limit its use to purposes connected with providing and administering our services, responding to customer requests, and meeting applicable business and legal obligations.

Information that may be received

Information	Purpose
Name and contact details	Responding to cleaning inquiries, preparing service estimates, confirming appointments, communicating schedule changes, and providing customer assistance regarding residential or workplace cleaning.
Property and appointment details	Understanding the type and approximate size of a property, identifying requested cleaning areas, coordinating access arrangements, confirming service dates, planning the agreed scope of work, and recording relevant appointment information.
Messages and service-related information	Understanding individual cleaning priorities, responding to questions about available services, discussing preferred products or special surface-care requirements, documenting customer instructions, and maintaining correspondence needed to manage a service request.

Storage and sharing

Direct communications and service-related information may be retained when reasonably necessary to respond to inquiries, prepare estimates, coordinate cleaning appointments, manage recurring services, process payments, maintain appropriate business records, and address customer questions or disputes. Information is kept only for as long as it is reasonably required for these purposes or for a longer period when retention is necessary to meet applicable legal, accounting, contractual, or regulatory obligations. The period of storage may depend on the nature of the communication, whether a service was arranged, and any requirements that apply to the relevant business record.
Luxe & Tidy does not sell personal information or provide it to third parties for their independent advertising purposes. Limited information may be processed by service providers acting on behalf of the business, such as providers supporting email communications, telephone services, payment processing, scheduling, or website operations. These providers may receive only the information reasonably needed to perform their relevant functions. Information may also be disclosed when required by law, in response to a valid legal request, or when reasonably necessary to protect the rights, property, safety, and legitimate business interests of Luxe & Tidy, our customers, or other individuals.

Your choices

You may contact Luxe & Tidy to ask whether we hold personal information you have provided, request access to relevant details, or ask for inaccurate information to be corrected. Where applicable, you may also request deletion or ask us to limit the use of particular information. We will review such requests in accordance with applicable requirements and explain if certain records must be retained for legitimate operational, accounting, contractual, safety, or legal purposes.
You can choose what information to include in an email or telephone conversation and should avoid sharing details that are not necessary to address your inquiry. When discussing a cleaning appointment, please provide only the property and access information needed to arrange the agreed service. We may request additional details when necessary to clarify a request or verify the identity of an individual making a privacy-related inquiry. If you have concerns about how your information has been handled, you can contact our team using the details below so that the matter can be reviewed.