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Service and website terms

Terms for using our website, arranging cleaning services, and confirming appointments.

These terms apply to the Luxe & Tidy website, service inquiries, residential and workplace cleaning, scheduled appointments, recurring cleaning arrangements, and other services booked directly with our team. By browsing this website, requesting an appointment, or purchasing a cleaning service, you agree to follow the conditions relevant to that activity. Additional service-specific details, including the agreed cleaning scope, appointment schedule, payment requirements, and any special arrangements, may be provided during the booking process or before a service is confirmed.

1. Website use

This website is provided to help visitors learn about Luxe & Tidy, review available cleaning services, understand service options, and contact our team. You may use the website for lawful personal and informational purposes. You must not attempt to disrupt its operation, gain unauthorized access to restricted systems, introduce harmful software, interfere with other visitors, or use website content in a misleading, unlawful, or unauthorized manner. Website text, images, branding, and other materials must not be copied, republished, modified, or commercially distributed without appropriate permission. Information presented on the website is intended as a general service overview and does not replace the details agreed for an individual booking.

2. Appointment confirmation

A cleaning appointment is confirmed only after Luxe & Tidy communicates the relevant service, property details, appointment date, arrival window, and applicable price or estimate by phone, email, or an approved booking process. An inquiry or request alone does not guarantee a reservation. Before accepting a booking, we may ask for information about the property size, number of rooms, current condition, requested tasks, access arrangements, and any special cleaning requirements. Customers are responsible for checking the confirmation details and contacting our team promptly if any information is incomplete or incorrect. Changes to the agreed scope may affect the estimated duration, staffing requirements, or final service price.

3. Prices and timing

Prices displayed on the website are provided for general guidance and may represent starting rates or examples of selected cleaning services. The final amount depends on the property size, number and type of rooms, condition of the premises, service selected, requested extras, and any additional work agreed in advance. Estimated appointment durations are approximate and may vary according to the actual condition of the property, access to the areas being cleaned, and the scope of work. Any applicable price adjustment or additional charge should be discussed with the customer before the relevant work is undertaken. Luxe & Tidy may update published prices, service descriptions, and available options, while confirmed bookings remain subject to the details communicated and accepted at the time of reservation.

4. Cancellation and no-show policy

  1. Please cancel or reschedule a cleaning appointment at least 24 hours before the confirmed arrival window, unless a different notice period is stated in the booking confirmation or agreed service arrangement.
  2. A cancellation received after the required notice period may be subject to a fee of up to 50% of the booked service price where this condition was communicated and accepted when the appointment was confirmed.
  3. If our cleaning team arrives at the agreed time but cannot access the property because of unavailable keys, incorrect access instructions, or the absence of an authorized contact, a missed-appointment charge may apply when this condition was included in the booking terms. Repeated access issues may also affect the availability of future appointment times.
  4. When Luxe & Tidy must cancel a confirmed appointment, no cancellation charge applies to the affected service. Where reasonably available, our team may offer an alternative date or arrival window that suits the customer's schedule.

5. Property access and preparation

Customers should provide accurate access instructions and ensure that our team can safely enter the property and reach the areas included in the booking. Please secure pets where necessary, identify delicate surfaces or items requiring special care, and communicate any relevant property restrictions before the appointment begins. Personal belongings, valuables, confidential documents, and fragile objects should be stored safely before the cleaning visit. Areas that are inaccessible, unsafe, or substantially different from the conditions described during booking may be excluded from the service or require a revised arrangement. Our team may decline to handle hazardous materials, specialist restoration tasks, or items requiring equipment and expertise outside the agreed cleaning scope.

6. Payment

Payment is due according to the conditions presented when a cleaning service, recurring arrangement, or additional task is booked. Available payment methods, deposits, advance payments, and any recurring billing arrangements will be explained before payment is completed. Customers are responsible for providing accurate payment information and ensuring that agreed charges can be processed. If a transaction appears incorrect, please contact Luxe & Tidy with the relevant receipt, appointment date, or payment details so the issue can be reviewed. Any additional work requested during a visit should be discussed and approved before it is added to the service. Billing dates, payment obligations, and applicable cancellation requirements are governed by the booking confirmation or service arrangement associated with the selected option.

7. Liability

Website information is provided for general guidance and may be updated as cleaning services, procedures, availability, and pricing change. Cleaning work is performed according to the agreed scope and the information available about the property at the time of booking. Customers should disclose relevant material details, including delicate finishes, special surface-care instructions, pre-existing damage, restricted areas, and any known conditions that could affect the work. Luxe & Tidy takes reasonable care when carrying out agreed services but cannot guarantee the removal of every stain, mark, odor, or form of buildup, particularly where the condition is permanent, longstanding, or requires specialist treatment. Customers should report any concern about completed work as soon as reasonably possible so the circumstances can be reviewed. Nothing in these terms limits any rights or protections that cannot lawfully be excluded.